Customer Due Diligence (CDD)

We are obliged to verify the identity of each Member and to keep identification records up-to-date. 

This requirement is to ensure we meet our legal obligations under the Criminal Justice Act (Money Laundering & Terrorist Financing Acts) 2010 – 2018.

In the past you may have provided identification document but these documents may no longer be in date. Example: expired passport.

We are obliged to keep up to date records on file.

We require one form of Photo ID and one form of Proof of Address:


Current Valid Passport

Current Valid Passport Card

Current EU National Identity Card

Current Valid Driving Licence (EU or UK)


PROOF OF ADDRESS: This must be dated within the last 6 months

Utility Bill (e.g. telephone, gas or electricity dated)

Mobile Phone Bill

Bank Account Statement

Credit Card Statement

Original Insurance Documents (health, household or motor)

Revenue Correspondence

Social Protection Correspondence

Correspondence from a Government Department

Valid Driving Licence (if not already used as Proof of Identity)

You can send your documentation to us in three ways:


1. In Branch

Drop the documentation into any one of our four Branches (Ballyphehane, Kinsale, South Mall or Dillons Cross) and our staff will be happy to update your records.


2. By Post

You can post a copy of the documentation to us at Lower Friar’s Walk, Ballyphehane, Cork


3. By Email

You can scan and email a copy of the documentation to us at .


If you are sending documents to us by email or post, please ensure that you take clear copies with all four corners visible.

If you have any questions or require further assistance you can contact us on 021 4965134 or call to any branch and talk to our team.

If we do not have your up-to-date identification documents on file this will affect your ability to transact with the Credit Union in the future.


We appreciate your cooperation in assisting us to meet our legal responsibilities. It is our priority to remain compliant with the Criminal Justice Acts.  


Please be assured that the Credit Union takes your privacy very seriously.  Your information will be used in accordance with the Credit Union’s Privacy Statement, a copy of which is available on our website at FSCU Privacy Statement


If you have any questions, please contact us at 021 4965134 or speak with a member of staff at any one of our branch offices.