Notification in relation to Customer Due Diligence (CDD)

We are currently writing to all members where our records indicate that we do not have up to date Customer Due Diligence (CDD) on file.

Why are we updating Member Records?

First South Credit Union is legally obliged to ensure it has established the identity of each Member and that identification records are kept up-to-date. This requirement is to ensure we meet our legal obligations under the Criminal Justice Act (Money Laundering & Terrorist Financing Acts) 2010 – 2018.

I have produced ID documents in the past; why am I being asked for them again?

In the past you may have provided identification document but these documents may no longer be in date. Example expired passport. We are obliged to keep up to date records on file.

What do I have to provide to the Credit Union in order to satisfy the CDD requirements?

We require:


Proof of Identity (Must be in current)    or  


Proof of Address (Utility Bill Issued within the last 6 months)

What do I do next?

You can return your documentation to us in three ways:

  1. In Branch.  Drop the documentation into any one of our Four branches (Ballyphehane, Kinsale, South Mall or Dillons Cross) and our staff will be happy to update your records.
  2. By Post.  We are currently writing to all members whose CDD is not on file or out of date. If you are sending a copy of the documents by post, you must include this letter for reference.  You can post a copy of the documentation to us at Lower Friar’s Walk, Ballyphehane, Cork
  3. By Email.  You can scan and email a copy of the documentation to us at  If you are emailing the documentation, you must include a scan of this letter for reference.

If you are sending documents to us by email or post, please ensure that you take clear copies with all four corners visible.

Proof of Identity

  • Current Valid Passport
  • Current Valid Passport Card
  • Current EU National Identity Card
  • Current Valid Driving Licence (EU or UK)

Proof of Address

  • Utility Bill (e.g. telephone, gas or electricity dated within 6 months)
  • Mobile Phone Bill
  • Bank Account Statement
  • Credit Card Statement
  • Original Insurance Documents (health, household or motor)
  • Revenue Correspondence
  • Social Protection Correspondence
  • Correspondence from a Government Department
  • Valid Driving Licence (if not already used as Proof of Identity)
  • Correspondence must be dated within 6 months at the date of presenting it within a branch

I do not possess a Passport/Driving Licence. What are my options?

If you have any questions or require further assistance you can contact us on 021 4965134 or call to any branch and talk to our team.

What happens if I don’t provide documentation?

If we do not have your up-to-date identification documents on file by 31 March 2019, this will affect your ability to transact with the Credit Union in the future.

We regret any inconvenience to our Members, but it is our priority to remain compliant with the Criminal Justice Acts.  Where a Member’s up-to-date identification is not on file by 1 June 2019, their Accounts may be deemed dormant.

Please be assured that the Credit Union takes your privacy very seriously.  Your information will be used in accordance with the Credit Union’s Privacy Statement, a copy of which is available on our website at FSCU Privacy Statement

If you have any questions, please contact us at 021 4965134 or speak with a member of staff at any one of our branch offices.  We appreciate your co-operation with this matter.  We look forward to continuing to provide you with personalised financial services, which we know you value.

We appreciate your co-operation in assisting us meet our legal responsibilities.