Job Title: Member Services Officers

Position Type: Full-Time, Permanent

Job Description:

We are seeking motivated and member-focused individuals to join our team as a Member Services Officers. As a key member of our team, you will be responsible for providing financial assistance to our valued members while delivering high-quality customer care.

Our ideal candidate has excellent communication skills, a strong member care ethos, and the ability to work collaboratively in a dynamic environment.

The successful candidate(s) will be required to work from any of our 5 offices. Our offices are located in Ballinlough, Ballyphehane, Dillons Cross, Kinsale and South Mall.

Key Accountabilities

• Support our valued Members with their financial transactions.
• Provide a superior level of assistance and service in a timely and efficient manner.
• Completing Member transactions and managing payments i.e. direct debit & standing orders
• Fulfilling member requests, resolving problems and responding to Member’s queries through multiple channels - telephone, online and over the counter.
• Assisting Members with the Credit Unions online platforms -  CUOnline & Mobile App
• Processing of new membership applications and loan applications.
• Know and understand the products and services that are available to our Members and be able to promote these easily and clearly to our Members.
• Completing other duties as assigned to include a range of administrative and organisational tasks.
• Contributing to a positive team environment and working collaboratively with other team members

Requirements

• Excellent member care ethos
• Strong organisational, communication and interpersonal skills
• Enjoy working as part of a team
• Previous cash handling & lending experience, while not essential, would be an advantage.
• APA in Loans or QFA or prepared to work towards achieving same.

Employee Benefits

• Competitive salary
• Pension (Defined Contribution) on successful completion of probation
• Professional Development Opportunities
• Access to the Employee Assistance Programme

If you are motivated, customer-focused, and ready to take on a challenging and rewarding role, we want to hear from you!

To apply, please send your CV and cover letter to David Tobin, Head of Operations, at careers@1cu.ie by the closing date of 16^th April 2024.